![]() ![]() This intuitive platform offers expert-designed templates to help you build compelling content enriched with images and videos. Using this tool, you can create both public and private knowledge bases, help centers, documentation, and manuals for your customers and employees. If you are looking for a tool that scores high on versatility and affordability, ProProfs Knowledge Base is a great bet. This list of Zendesk alternatives is carefully collated to help you make an informed decision. There are a plethora of companies like Zendesk on the block, so how do you decide the one that’s just the right fit for your business? What Are the Best Zendesk Knowledge Base Alternatives ![]() ✅ Minimum 10 User ReviewsĪll alternatives should have received at least ten reviews from genuine users on the above-mentioned platforms. ✅ Listed on Popular Review PlatformsĮvery Zendesk alternative should be listed on leading review platforms like GetApp, Capterra, and G2. ✅ Core Knowledge Base FeaturesĪll Zendesk alternatives should offer critical knowledge base features like an online editor, customizations, and reports. We followed strict criteria to ensure that only the best tools get to be a part of this list. Picking the right Zendesk alternative from the numerous tools available online is a real challenge.įret not, as we have done all the heavy lifting! Our Selection Criteria for Zendesk Knowledge Base Alternatives CustomizationsĮvery Zendesk alternative should offer advanced customizations, including CSS and white labeling, so you can build a knowledge base that resonates with your company’s branding. Every Zendesk Alternative should offer integrations with popular ticketing, survey, chat, and analytics tools. Third-party integrations speak volumes about the versatility of a tool. In-Depth ReportsĪll Zendesk alternatives must be equipped with built-in reports to help you monitor knowledge base performance and unlock problematic areas that need your immediate attention. This helps you keep a close eye on what each user or group is responsible for. User Access ControlsĮvery Zendesk alternative should allow you to control user access through well-defined roles and permissions. They give you a pre-designed framework encompassing all necessary categories and a well-designed home page with relevant themes and colors. Templates are great to have as they help your knowledge base get off the ground quickly. Here are some of the top features that every Zendesk alternative should have: 1. To find the best Zendesk replacement, you must be familiar with the features to look out for. The Features Zendesk Knowledge Base Alternatives Must Have ![]() It has a cap of 1 MB for articles, and article attachment size cannot exceed 20 MB. While most tools similar to Zendesk don’t put bars on article length and attachment size, Zendesk does. You have to upload the image directly from the source every time, which is both time and energy-consuming. Zendesk doesn’t allow adding images to one location in your knowledge base. Lacks Centralized File ManagementĪ unified file management system is essential as it helps you add images or videos to articles in a go, without the unnecessary back and forth. Unfortunately, Zendesk Guide doesn’t offer many template designs to choose from, which makes it an unattractive option. They take a considerable load of designing and formatting off your shoulders. Ready-to-use knowledge base templates are crucial as they aid the knowledge base creation process to a large extent. Let’s unearth the reasons why most companies are looking for a better Zendesk alternative to boost their customer support and team collaboration endeavors. Let’s go! Why Look for Zendesk Knowledge Base Alternative?ĭespite scoring high on usability and popularity, Zendesk knowledge base is not the ideal fit for many businesses. In this blog, we have put together a list of the top 10 Zendesk alternatives, along with their features and pricing, so you can make a well-informed decision. So, if you are looking for better Zendesk alternatives, we’ve got you covered. For example, the tool doesn’t offer professionally-designed knowledge base templates and a centralized file management system. However, when it comes to customer self-service and internal knowledge management, Zendesk’s features have a few limitations. Zendesk is a popular customer service tool that offers a help desk, live chat, knowledge base, and many other solutions in one powerful suite.Įmploying this knowledge base tool can give you access to stellar features like content localization, team publishing, community and forums, and many more. ![]()
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